Privacy Policy

Version 1.0 – 15 April 2024

About us

This privacy policy ("Privacy Policy") explains how we process and protect your personal data when you use this Website or our services provided via https://viun.tech and related subdomains (together, the "Services").

These Services are operated by Vision Unified Technologies AG, Im Altried 3g, 8051 Zürich, Switzerland ("VIUN", "we", "our", or "us"). VIUN is the controller for the data processing described below.

Unless otherwise defined in this Privacy Policy, the definitions used in this Privacy Policy have the same meaning as in the Swiss Federal Act on Data Protection (FADP) or the EU General Data Protection Regulation (GDPR).

1. Personal data we collect

We may collect or receive personal information for a number of purposes connected with our business operations when you use our Services, namely:

  • Usage and analytics information (e.g., identifiers, numbers of clicks, tracking data)
  • Contact details (e.g., name, address, phone number)
  • Profile details (e.g. username, picture, work title)
  • Geolocation (e.g., your actual location, GPS data, site location)
  • Login details (e.g., password, username, session)
  • Payment details (e.g., billing information, credit card details)
  • Request details (e.g., details and content of your inquiries)
  • Website visitor details (e.g., IP address, log files, terminal ID)
  • Customer generated content (e.g. pictures, data)

There is no obligation to provide your personal data. However, please note that our Services cannot be provided if you do not provide the required data strictly necessary for performing the contract between you and us.‍

2. How we collect personal data

We collect information about our users when they use our Services, including taking certain actions within it.

Directly

  • Via our Website and electronic communication
  • When you use our Services
  • When you provide services to us
  • When you correspond with us by electronic means using our Services
  • When you browse, complete a form or make an inquiry while using our Services

Indirectly

  • Through public sources
  • From public registers (such as commercial registers), news articles and internet searches
  • When our business customers engage us to perform professional services which involve them sharing personal data they control with us as part of that engagement
  • From external Service Providers (see section 5)‍

3. Legal basis and purposes

Our legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the specific purposes for which we collect it.

Contract: To perform our contractual obligations or take steps linked to a contract with you. In particular:

  • To provide you with customer support
  • To set up and manage your account, as well as to verify your credentials when logging in
  • To provide our Services

Consent: We may rely on your freely given consent at the time you provided your personal data. In particular:

  • To analyse, improve, personalise and monitor the usage of our Services and communication
  • To place non-essential cookies and other tools on your browser
  • To provide users with news, special offers, newsletters, general information about goods and services which we offer, and products of our partners

Legitimate interests: We rely on legitimate interests based on our assessment that the processing is fair and reasonable and does not override your interests or fundamental rights and freedoms. In particular:

  • To place essential cookies and other tools on your browser that are technically necessary for our Services
  • To develop new services
  • To maintain and improve our Services, as well as to detect, prevent, and address security threats

Necessity for compliance with legal obligations: To meet regulatory and public interest obligations. In particular:

  • To notify you about changes to our Services and our Privacy Policy
  • To comply with applicable regulations and legislation.
  • For the legal enforcement of claims and rights.

4. Data retention

We retain personal data for so long as it is needed for the purposes for which it was collected and in line with legal and regulatory requirements or contractual arrangements. After this period, we delete or fully anonymize your personal data.‍

5. Data recipients

We engage third-party companies ("Service Providers") to facilitate the operation of our Services, assist in analysing the usage of the Services, or perform necessary services, such as payment and the provision of IT services. These third parties have access to your personal data only to the extent necessary to perform these tasks.

Type(s) of Service Providers who might access your personal data:

  • Professional advisers that we use, such as accountants and lawyers
  • Third parties that are engaged in the course of your matter, such as counsels, banks and other payment providers, and postal or courier providers
  • Insurers
  • Third parties who provide IT and software services
  • Third parties who help us with client insights and marketing

6. Data transfers

We and/or our Service Providers may transfer your personal data to and process it in the following countries:

  • EU and EEA
  • USA

We may use Service Providers partly located in so-called third countries (outside the European Union or the European Economic Area or Switzerland) or process personal data there, i.e., countries whose level of data protection does not correspond to that of the EU or Switzerland.

We safeguard your personal data per our contractual obligations and applicable data protection legislation when transferring data abroad.

Such safeguards may include:

  • The transfer to countries that have been deemed to provide an adequate level of protection according to the Federal Council, as well as to countries where there is an adequacy decision by the European Commission in place
  • Applying standard data protection model clauses, binding corporate rules or other standard contractual obligations that provide appropriate data protection

If a third country transfer takes place and there is no adequacy decision or appropriate safeguards, it is possible and there is a risk that authorities in the third country (e.g. intelligence services) can gain access to the transferred data and that the enforceability of your data subject's rights cannot be guaranteed.

7. Data disclosure

We may disclose your personal data in the good faith belief that such action is necessary:

  • To comply with a legal obligation (i.e., if required by law or in response to valid requests by public authorities, such as a court or government agency)
  • To protect the security of our Services and defend our rights or property
  • To prevent or investigate possible wrongdoing in connection with us

8. Data security

We take reasonable technical and organisational security measures that we deem appropriate to protect your stored data against manipulation, loss, or unauthorised third-party access. Our security measures are continually adapted to technological developments.

We also take internal data privacy very seriously. Our employees and the Service Providers that we engage are required to maintain secrecy and comply with applicable data protection legislation. In addition, they are granted access to personal data only insofar as this is necessary for them to carry out their respective tasks or mandate.

The security of your personal data is important to us but remember that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We recommend using antivirus software, a firewall, and other similar software to safeguard your system.

9. Your rights

You have the below data protection rights. To exercise these rights, you may contact the above address or send an e-mail to: privacy@viun.tech. Please note that we may ask you to verify your identity before responding to such requests.

  • Right of access: You have a right to request a copy of your personal data, which we will provide to you in an electronic form.
  • Right to amendment: You have the right to ask us to correct our records if you believe they contain incorrect or incomplete information about you.
  • Right to withdraw consent: If you have provided your consent to the processing of your personal data, you have the right to withdraw your consent at any time with effect for the future. This includes cases where you wish to opt-out from marketing communications. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you initially consented to unless there is another legal basis for processing. To stop receiving emails from us, please click on the 'unsubscribe' link in the email you received or contact us at privacy@viun.tech.
  • Right to erasure: You have the right to request that we delete your personal data when it is no longer necessary for the purposes for which it was collected or when it was unlawfully processed.
  • Right to restriction of processing: You have the right to request the restriction of our processing of your personal data where you believe it to be inaccurate, our processing is unlawful, or where we no longer need to process it for the initial purpose, but where we are not able to delete it due to a legal obligation or because you do not want us to delete it.
  • Right to portability: You have the right to request that we transmit your personal data to another data controller in a standard format such as Excel, if this is data which you have provided to us and if we are processing it on the legal basis of your consent or to perform our contractual obligations.
  • Right to object to processing: Where the legal basis for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have a compelling legal basis for the processing which overrides your interests or if we need to continue to process the personal data for the exercise or defence of a legal claim.
  • Right to lodge a complaint with a supervisory authority: You have the right of appeal to a data protection supervisory authority if you believe that the processing of your personal data violates data protection law. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner (www.edoeb.admin.ch/edoeb/en/home.html). In the EU and EEA, you can exercise this right, for example, before a supervisory authority in the Member State of your residence, your place of work or the place of the alleged infringement. You can find a list of the relevant authorities here: https://edpb.europa.eu/about-edpb/board/members_en.

10. Cookies

Our Services use cookies and similar technologies (collectively "Tools") provided either by us or by third parties.

A cookie is a small text file that is stored on your device by the browser. Comparable technologies are web storage (local / session storage), fingerprints, tags or pixels. Most browsers are set by default to accept cookies and similar technologies. However, you can usually adjust your browser settings so that cookies or similar technologies are rejected or only stored with your prior consent. If you refuse cookies or similar technologies, you may not be able to use all of our Services without problems.

In the following, the Tools we use are listed by category, whereby we inform you in particular about the providers of the Tools, the storage period, and their purpose. If personal data is transferred to third countries, we refer you to section 6 of our Privacy Policy, also with regard to the risks this may entail.

We use Tools that are necessary for the operation of the website on the basis of our legitimate interest in enabling you to use our Services more conveniently and individually and to make use of it as time-saving as possible. In certain cases, these Tools may also be necessary for the performance of a contract or to carry out pre-contractual measures. In these cases, access to and storage of information in the terminal device is absolutely necessary and is carried out on the basis of the implementation laws of the ePrivacy Directive of the EU member states.

We use all other Tools, especially those for marketing purposes, on the basis of your consent. In these cases, access to and storage of information in the end device is subject to consent and takes place on the basis of the implementation laws of the ePrivacy Directive of the EU member states. If you have given your consent to use certain Tools, we will (also) transfer the data processed when using the Tools to third countries on the basis of this consent.

You can withdraw your consent for certain Tools at any time in the settings of our cookie banner solution. Alternatively, you can assert your revocation for certain Tools directly with the provider.

10.1 Essential tools

We use certain tools to enable the basic functions of our website ("Essential tools"). Without these tools, we could not provide our services. Therefore, Essential tools are used without consent based on our legitimate interests or to fulfil a contract or to carry out pre-contractual measures. These tools include cookies as listed below.

Name: sessionid
Domain: app.viun.tech
‍Path: /
Cookie Type: First-party
‍Expires: 2 weeks
Description: Session id used to authenticate users‍

Name: csrftoken
Domain: app.viun.tech
‍Path: /
‍Cookie Type: First-party
‍Expires: 1 year
‍Description: Used to prevent cross-site request forgery

Name: VISITOR_PRIVACY_METADATA
Domain: .youtube.com
‍Path: /
‍Cookie Type: Third-Party
‍Expires: 6 months
‍Description: This cookie is used to store the user's consent and privacy choices for their interaction with the site. It records data on the visitor's consent regarding various privacy policies and settings, ensuring that their preferences are honored in future sessions.

10.2. Non-essential tools

In order to improve our website, we use tools to collect statistics and analyse general usage behaviour based on access data ("Non-essential tools"). We also use analytics services to evaluate the use of our various marketing channels. The legal basis for these non-essential tools is – unless otherwise stated – your consent.

10.2.1 Google Analytics 4

Our website uses the web analytics service Google Analytics 4, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google Analytics 4"). If you have not consented to the use of the analytics tools, your data will not be collected as part of Google Analytics 4.

Google Analytics 4 uses JavaScript and pixels to read information on your terminal device and cookies to store information on your terminal device. This is used to analyse your usage behaviour and to improve our website. The access data is compiled by Google on our behalf into pseudonymous usage profiles and transferred to a Google server in the USA. We will process the information obtained in order to evaluate your use of the website and to compile reports on website activities.

The data collected as part of the usage analysis of Google Analytics 4 is enriched with data from the Google Search Console and linked to data from Google Ads, in particular to measure the success of our advertising campaigns (so-called conversions).

The following data may be processed by Google Analytics 4: IP address; user ID and device ID; referrer URL (previously visited page); pages viewed (date, time, URL, title, length of stay); downloaded files; clicked links to other websites; achievement of certain goals (conversions); technical information (operating system; browser type, version and language; device type, brand, model and resolution); approximate location (country, region and city, if applicable, based on anonymised IP address).

This tool uses the following cookies:

Name: _ga_KGGK1L1KFG
Domain: Google Analytics
‍Path: /
‍Cookie Type: First-Party
‍Expires: 1 year 1 month
‍Description: This cookie is used by Google Analytics to persist session state.

Name: _ga
Domain: Google Analytics
‍Path: /
‍Cookie Type: First-Party
‍Expires: 1 year 1 month
‍Description: This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.

Name: _gid
Domain: Google Analytics
‍Path: /
‍Cookie Type: First-Party
‍Expires: 1 day
‍Description: This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track pageviews.

Name: _gat_gtag_UA_205954689_1
Domain: Google Analytics
‍Path: /
‍Cookie Type: First-Party
‍Expires: 53 seconds
‍Description: This cookie is part of Google Analytics and is used to limit requests (throttle request rate).

10.2.2 YouTube

Our website uses YouTube Videos, a service which is offered to persons from Switzerland and the European Economic Area by Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Grand Canal Dock, Dublin 4, D04 V4X7, Ireland ("YouTube"). When you visit a page on our website that has a YouTube video embedded, your browser connects to the YouTube servers, and data is stored and processed there. Regardless of whether you have a YouTube account or not, YouTube collects data about you. This includes for example your IP address, technical information about your browser type, operating system, session duration, bounce rate or basic device information. YouTube may track and store these actions using cookies and similar technologies. If you are logged in to YouTube as a registered member, more data can usually be collected, as more cookies may have already been set in your browser. In addition, your actions on our website are directly linked to your YouTube account. To prevent this, you must log out of YouTube while surfing on our website.

Below, we show you cookies that are set by YouTube when you visit a page of our website with an embedded YouTube video. This list is not exhaustive and assumes that you do not have a YouTube account. When you watch the video, other cookies may be set. These are also third-party cookies.

This tool uses the following cookies:

Name: YSC
Domain: .youtube.com
‍Path: /
‍Cookie Type: Third-Party
‍Expires: Session
‍Description: This cookie is set by YouTube to track views of embedded videos.

Name: VISITOR_INFO1_LIVE
Domain: .youtube.com
‍Path: /
‍Cookie Type: Third-Party
‍Expires: 6 months
‍Description: This cookie is set by YouTube to keep track of user preferences for YouTube videos embedded in sites;it can also determine whether the website visitor is using the new or old version of the YouTube interface.

11. Social media and links to third-party apps and websites

Our Services contain links to websites or apps that are not operated by us. When you click on a third-party link, you will be directed to that third party's website or app. We have no control over the content, privacy policies, or practices of any third-party websites or services.

We maintain online presences on social networks to, among other things, communicate with customers and prospective customers and to provide information about our products and Services. If you have an account on the same network, it is possible that your information and media made available there may be seen by us, for example, when we access your profile. In addition, the social network may allow us to contact you. As soon as we transfer personal data into our own system, we are responsible for this independently. This is then done to carry out pre-contractual measures and to fulfil a contract. For the legal basis of the data processing carried out by the social networks under their own responsibility, please refer to their data protection declarations. Below is a list of social networks on which we operate an online presence:

12. Newsletter

We send newsletters and other notifications by email and through other communication channels, and may deliver them with the help of third parties.

In principle, you must expressly consent to receive newsletters and other notifications from us, unless this is permitted for other legal reasons. We use "double opt-in" for any consent in the case of e-mails, i.e., you will receive an e-mail with a web link that you must click to confirm, so that no misuse by unauthorized third parties can take place. We may log such consents including Internet Protocol (IP) address, date and time.

Newsletters and other notifications may contain web links or tracking pixels that record whether an individual newsletter or notification has been opened and which web links were clicked (performance measurement). Such web links and tracking pixels record the use of newsletters and other notifications. We use this statistical recording of usage, including success and reach measurement, in order to be able to offer newsletters and other notifications effectively and in a user-friendly manner, as well as permanently, securely and reliably, based on the reading habits of the recipients.

You can unsubscribe from newsletters and other notifications at any time and thereby object in particular to the aforementioned collection of usage. You can do so by contacting us directly or following the link included in the footer of each newsletter we send you.

13. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We therefore encourage you to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted in our page https://viun.tech/privacy

14. Contact us

If you have any questions about this Privacy Policy, do not hesitate to get in touch with us at: 

Vision Unified Technologies AG,

Im Altried 3g, 8051 Zürich, Switzerland,

privacy@viun.tech